Delivery Information

A standard delivery service is available and we aim to deliver your order within 5-7 working days. However, if for any reason your parcel does not reach you in the stated time, please allow up to 5-7 working days from the date you have received your dispatch email to contact our Customer Service Dept.
All purchases will be made in Indian Rupees (Rs) and International credit card providers or banks will determine the exchange rate as required.
Please note, any additional duty or customs charges applicable in the destination state are payable directly by the recipient.


TRACKING YOUR DELIVERY
You can track your order at any time by logging into the 'My Account' section of the site, selecting order history and clicking on the appropriate order. Please click on the tracking link which will take you to our courier's website where you can find out the status of your order. Your order's tracking number is also stated in your order confirmation email.  
PROBLEMS WITH DELIVERY
If you are not in when our courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days. To arrange a more convenient redelivery day, please follow the instructions on the card left by the courier. Or you may leave message customercare@jpkart.com