Refund & Cancellation Policy

 

Easy Returns

You may want to return the product if,

  • You received a damaged product  - inform us within 48 hours of receiving the product
  • You received a defective product  - inform us within 15 days of receiving the product
  • We shipped a wrong product - inform us within 15 days of receiving the product

All you need to do is:

  • Contact us at customercare@jpkart.com or call us on +91 9810548576 within the timeline mentioned above
  • Send us an image of the concerned product at customercare@jpkart.com
  • Return the product unused and in the same condition as you received it, with the original packaging, tags and invoice
  • Once we receive the product, we will provide a replacement or refund your payment if replacement is not possible

We do not accept returns for:

  • Used products or products not returned in the same condition as you received
  • Innerwear and lingerie products
  • Electronic products that have been assembled and/or installed. We request you to contact the local authorized service centre of the manufacturer for such products

To return the product:

  • Our logistics partner will pick the product from your delivery address. Kindly ensure that the product is unused and in the same condition as you received it, with the original packaging, tags and invoice
  • If your delivery address pin code is not listed in our reverse pick-up serviceable list, you will need to courier the product to us at the below address. We will reimburse the courier cost incurred by you upon providing us the courier receipt
  • Return shipment address:
 

Jpkart Retail Office
J4/95 C Khirki Extn,
New Delhi 110017